THE IMPACT OF SOCIAL MEDIA ON TRANSPARENCY AND CITIZEN ENGAGEMENT OF GOVERNMENT ORGANIZATIONS IN UZBEKISTAN
Ключевые слова:
Social-Media, Government Organization, Transparency, Citizen Trust, Citizen Engagement, Government Agency, Communications.Аннотация
Social media has had an impact on society in many ways during the past two decades. It has changed the way public discourse and communication occurs. Numerous studies in the past have indicated that governments need to increase transparency, the policy of social media communication and general responsiveness to achieve a high level of citizen engagement and satisfaction. Therefore, open communication, participatory engagement strategies and transparency need to be aimed.
Библиографические ссылки
(Häkkinen & Leppänen, 2014; Mergel & Greeves, 2012; Nagarwal, 2019; Permadi, Shabrina, & Aziz, 2019; Wukich, 2015; Zavattaro & Sementelli, 2014). Social media is considered as a platform that supports freedom and free speech; hence they seem like an unlikely pairing (Barley, Treem, & Kuhn, 2018; Gao & Lee, 2017; I. Mergel, 2013a, 2013b)
Powell Jr. (2004), because it allows citizens to voice their concerns and desires. As a result, citizens have a greater sense of confidence in the government. The government's responsiveness is thought to be associated with citizen satisfaction (Armingeon & Guthmann, 2014; Torcal, 2014).
(Harvey-Jordan & Long, 2001; McIntosh & Morse, 2015).
(Chen et al., 2020; DePaula & Dincelli, 2018; DePaula, Dincelli, & Harrison, 2018).
(Gálvez-Rodríguez, Haro-de-Rosario, & Caba-Pérez, 2018; Keller & Kleinen-von Königslöw, 2018; Lovari & Valentini, 2020).
