THE LEGAL PROCEDURE FOR COMPENSATING CONSUMERS FOR DAMAGES CAUSED BY DEFECTIVE GOODS, WORK, AND SERVICES IN UZBEKISTAN AND A COMPARISON WITH INTERNATIONAL EXPERIENCE
Keywords:
Consumer protection, Compensation for damages for defective goods, Civil liability in Uzbekistan, Comparative consumer law, Alternative dispute resolution, Best international practices.Abstract
Consumer protection is an important part of the legal system of Uzbekistan, based on the Law "On Protection of Consumer Rights" and the Civil Code, which provide for the liability of manufacturers and suppliers, as well as the right of citizens to compensation for material and moral damages. However, the practical implementation of these rights is complicated by procedural difficulties, low awareness, and the absence of effective collective remedies. A comparison with the experience of the EU and the US shows that class actions, alternative dispute resolution, and recognition of moral damages significantly enhance consumer protection. To improve the system in Uzbekistan, reforms are needed aimed at developing collective protection, strengthening law enforcement, and adapting it to digital markets, which will increase public trust and bring the system closer to international standards.
References
Шелищ, П. Б. (2015). Оценка экономической эффективности защиты прав потребителей. Контроль качества продукции, (7), 42-45.
Колеухо, О. Е. (2015). ВОЗМЕЩЕНИЕ ВРЕДА, ПРИЧИНЁННОГО ТОВАРАМИ, РАБОТАМИ, УСЛУГАМИ. Экономика и социум, (6-1 (19)), 218-227.
Пыхтин, В. В. (2017). Гражданско-правовая ответственность производителя за вред, причиненный некачественным товаром, в российском и зарубежном законодательстве.
Терентьева, А. С. (2023). ВОЗМЕЩЕНИЕ ВРЕДА, ПРИЧИНЕННОГО НЕДОСТАТКАМИ ТОВАРОВ, РАБОТ И УСЛУГ: ПРАВОВОЙ АНАЛИЗ.
Узбекистан, З. Р. (1996). О защите прав потребителей. Ведомости Олий Мажлиса Республики Узбекистан, (5-6).
Бабаев, Д. (2021). Проблемы компенсации морального вреда, причиненного потребителю. Наука 21 века: общество и цифровизация, 1(02), 52-57.
