PSYCHOLOGICAL ANALYSIS OF THE PROCEDURE AND METHODS OF CONFLICT MANAGEMENT

Аннотация:

This study presents data based on a broad psychological approach to the psychological analysis of conflict management procedures and methods. The essence of the conflict, the study of the causes of its emergence, the stages of its development, and the forms of its manifestation are also theoretically analyzed. In the course of our research, we will talk about the essence of emotional intelligence in conflict management, cognitive processes, mechanisms of protection from psychological influences, and the importance of motivational factors. Information is provided on methods of constructive conflict resolution, including the psychological mechanisms of approaches based on the collaborative method. The results of our research show that in psychology, it has been confirmed that conscious control, empathy, and reflection allow turning conflict into a factor of social development, not a negative phenomenon.